Returns Policy

 

 

OUR AUSTRALIAN POLICY

  • You have 14 days from the date you receive your order to request a return. All return requests must be completed within this period. We will not accept any return requests that fall outside of this time frame.
  • Full-priced items purchased online are eligible to be returned for a refund, store credit or exchange. Refunds can only be issued to the original payment method of the order.
  • Full-priced items purchased at a discounted price during a promotional event are eligible for store credit or exchange only.
  • Items purchased with Nakedvice loyalty discounts (welcome code, abandoned cart, and rewards discounts) are eligible for a refund, store credit, or exchange.
  • Sale items can be returned for an exchange only.
  • Items marked as final sale or purchased during a warehouse sale are not eligible for a refund, exchange, or store credit.
  • Online shoppers can return their item/s through our online portal or at the nearest boutique.
  • Return shipping costs are customer-borne and can be found here.

 

OUR INTERNATIONAL POLICY

  • You have 14 days from the date you receive your order to request a return. All return requests must be completed within this period. We will not accept any return requests that fall outside of this time frame.
  • Full-priced items purchased online are eligible to be returned for a refund or store credit. Exchanges are not available for international customers. Please request a store credit to repurchase your desired items. Refunds can only be issued to the original payment method of the order. Refunds are issued in the same currency as the original payment.
  • Full-priced items purchased at a discounted price during a promotional event are eligible for store credit only.
  • Items purchased with Nakedvice loyalty discounts (welcome code, abandoned cart, and rewards discounts) are eligible for a refund or store credit.
  • All sale items and final sale items are non-returnable.
  • Return shipping costs are customer-borne and can be found here.

 

OUR IN-STORE POLICY

  • You have 7 days from purchase to return your item/s. All return requests must be completed within this period. We will not accept any return requests that fall outside of this time frame.
  • Full-priced items purchased in-store are eligible to be returned for a refund, store credit or exchange. Refunds can only be issued to the original payment method of the order.
  • Full-priced items purchased at a discounted price during a promotional event are eligible for store credit or exchange only.
  • Items purchased with Nakedvice loyalty discounts (welcome code, abandoned cart, and rewards discounts) are eligible for a refund, store credit, or exchange.
  • Sale items can be returned for an exchange only. No refunds or store credits.
  • Boutique purchases cannot be returned to the online store. Please visit your nearest boutique to return your items.

 

PHONE ORDERS AND CLICK & COLLECT

  • All phone order purchases follow the same return policy as store purchases. Returns can be processed at your nearest boutique.
  • All Click & Collect orders are subject to the same return policy as online purchases. Returns can be processed through the online portal or at your nearest boutique.

 

RETURN CONDITIONS

Ensure that you meet our returns criteria before posting back your item, If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.

  • All returned products must be in original condition, unused, unworn, and with the original tags and packaging attached. This includes shoe boxes, bag fillers and protective materials.
  • Shoes must not show any signs of wear. When trying on your shoes, please ensure you do so on a non-abrasive surface such as a rug or carpet.
  • Customers are to cover the cost of return postage, return shipping costs are non-refundable.
  • For multiple exchanges on the same order, the customer will be required to cover all associated costs including shipping costs.
  • If you choose to use your own courier, please ensure that a traceable postage service is used. This will help track return parcels in transit and reduce the risk of lost parcels or delivery issues.
  • Once your return has been submitted, items must be received by us within 21 days for international customers, and within 14 days for domestic customers.

 

Please see our FAQs for more details.